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Sony WH-1000XM5 Wireless Industry Leading Noise Canceling Headphones

Sony WH-1000XM5 Wireless Industry Leading Noise Canceling Headphones

Regular price ₦553,000.00 NGN
Regular price ₦578,400.00 NGN Sale price ₦553,000.00 NGN
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Product Warranty

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How  LG, Hisense & Popular Brands Warranty work.

Have you ever purchased a product and suddenly there is an issue and you become confused not knowing what to do?

Here is where the warranty comes into play.

What is a Warranty?

A warranty is a type of guarantee that a manufacturer makes regarding the condition of its product. Various brands offer different types of warranties ranging from 3months to even 10years depending on the item. Depending on the warranties, the manufacturer can either Repair it or replace it for you free of charge.

Alabamart products all comes with the manufacturer’s warranty. Here is another reason why buying from us gives you even more value for your money. Let’s look at the various popular brands and how their warranty works.

 

LG:

 

 

Lg Logo | Alabamart

 

LG Electronics provide a period of Twenty-Four (24) months or Two (2) years warranty on its products. And warranties are limited to the country of purchase.

Warranty proof:

The Sales Receipt or Purchase Invoice showing the date of purchase of the Product is the proof of date of Purchase. Customers may be asked to furnish proof of ownership and date of purchase by showing sales receipt/purchase invoice. LG reserves the right to refuse warranty service if this information has been removed or modified after the original purchase of the Product.

NOTE: Servicing will be provided free of charge during the normal business hours and under safety conditions and circumstances for the period specified above from the date of purchase.

Warranty Contact Point
If, during the warranty period, this product fails to operate under normal use, the customer should return back the unit to LG Electronics Authorized Distributors or Service Partners, in the country/region where the product has been purchased from, or to the nearest contact points (pick up & drop off) mentioned by the Authorized Distributor. For more information regarding the Authorized Service Center or contact points, please refer to the Customer Service contact point mentioned in the warranty card.

In Warranty Terms and Conditions


1.The proof of date of Purchase is the Sales Receipt or Purchase Invoice showing the date of purchase of the Product. Customers may be asked to furnish proof of ownership and date of purchase by showing sales receipt/purchase invoice. LG reserves the right to refuse warranty service if this information has been removed or modified after the purchase of the Product.

2.The warranty does not cover product failures caused by installations, modifications, or repair or opening of a product performed by a non-LG Authorized person.

3.The warranty does not cover product failures that have been caused by use of accessories or other peripheral devices which are not LG branded original accessories intended for use with the product.

4.If LG Electronics repairs or replaces the product, the repaired or replaced product shall be warranted for the remaining time of the original warranty period or for ninety (90) days from date of repair, whichever is longer.

Out of Warranty Terms and Conditions:
LG warranty is only applicable for defects in product material, design and workmanship. It does not cover the following:

1.Period Checks, maintenance, repair and replacement of parts due to normal wear and tear, corrosion, rust, stains, scratches, dents on the body or casing or paintwork of the appliance.

2.Damage or malfunction caused by improper or incorrect installation, poor or inadequate maintenance, or use or operation of the appliance otherwise than in accordance with the manufacturer’s instructions.

3.Damage or malfunction caused by the act or acts of any person or persons intentional or otherwise, including but not limited to misuse or mishandling, fire or any natural disasters.

4.Un-authorized modifications carried out for the product to comply with local or national technical standards in countries for which the LG product was not originally designed.

5.Any Damage caused by excessive use, overcharging or failure to use in accordance with the specific instructions of care outlined in the product manual.

6.Defects or fault in appliances which have been used for commercial purposes or which have been rented/ leased or which have been otherwise subject to other than household use.

7.The model, serial/IMEI No. and product number on the product has been altered, deleted, removed or made illegible.

8.Tampering of appliance or undergoing repair, adjustment or servicing by persons other than those authorized by LG Electronics.

9.Any damage to property arising or in connection with the use of appliance or any malfunction or defect in the appliance.

10. LG recommends that separate permanent written records be kept of all important data. Data may be lost or altered in virtually any electronic memory product under certain circumstances. Therefore, LG assumes no responsibility for data lost rendered unusable whether as a result of improper use, repairs, defects, battery replacement, use after the specified battery life has expired, or any other cause.

11. This 2 years warranty does not cover ,accessories, computer accessories, like ( Brackets, HDD, USB, DVD-BD writers, Glasses )

 

 

HISENSE:

Hisense Logo | Alabamart

All Hisense products comes with a one (1) year warranty from the date of purchase. And warranties are limited to the country of purchase.

 

Warranty Terms and Conditions

A. What your warranty covers:

1.Proof of purchase is required before you can make a claim under this warranty; you must provide both your original purchase receipt and your warranty card to obtain full benefits.

2.The product bought from Hisense Registered Distributors (Alabamart). shall have a one ( 1) years warranty from the date of purchase.


B. What your warranty does not cover:

1.If being used for commercial purpose as hiring of the equipment

2.You may not make a claim under this warranty unless the defect claimed is due to faulty or defective parts or workmanship error. Notice of the alleged defects must be given promptly upon discovery. Hisense is not liable in the following situations:

(a) The Appliance is damaged by:

1.Accident

2.Misuse or abuse, including failure to properly maintain or service

3.Normal wear and tear

4.Power surges, electrical storm damage or incorrect power supply

5. Incomplete or improper installation

6.Incorrect, improper or inappropriate operation

7.Natural calamities such as fire,lighting,flood,rain etc....

(b)The Appliance is modified without authority Hisense Authorized Distributors . in writing.

(c)The Appliance serial number or warranty seal has been removed or defaced.

(d) The Appliance has been serviced or repaired by anyone other than Hisense. or its Authorized Services Centers.

3.Physical damage to the unit during transit from the store, after purchase of the product (i.e. Out of the physical place of purchase).

4.The relocation or reinstallation and set up of the product.

5.Gas charging for Air conditioners and Refrigerators.

6.Damage to the unit due to insufficient, unsuitable or inadequate packaging or care.

7.The travelling and transport costs; if the product is situated outside cities that service center is available.

8.If the warranty card is altered, defaced or erased in any manner whatsoever.

9.. Filter cleaning Service for Air Conditioners.

 



MAXI:

 

Maxi Logo | Alabamart

 

All Maxi products comes with a one (1) year warranty from the date of purchase. And warranties are limited to the country of purchase.

Warranty Terms and Conditions

A. What your warranty covers:


1. Proof of purchase is required before you can make a claim under this warranty; you must provide both your original purchase receipt and your warranty card to obtain full benefits.

2.All Maxi products bought from Maxi Authorized Distributors (Alabamart) are under 1 year warranty, except maxi generator and maxi remote under 3 months warranty .

3. Warranty will cover repair related to products defect only, there shall be no product replacement

B. What your warranty does not cover:

1. If being used for commercial purpose as hiring of the equipment

2. You may not make a claim under this warranty unless the detect claim is due to faulty or defective parts or workmanship error. Notice of the alleged defects must be given Promptly upon discovery. Maxi Authorized Distributors (Alabamart). is not liable in the following situations;

(a) The Appliance is damaged by:

1. Accident

2. Misuse or abuse, including failure to properly maintain or service

3. Normal wear and tear

4. Power surges, electrical storm damage or incorrect power supply

5. Incomplete or improper installation

6. Incorrect, improper or inappropriate operation

7. Natural calamities such as fire, lighting, flood, rain etc.

(b) The Appliance is modified without authority from Maxi Authorized Distributors (Alabamart). in writing.

(c) The Appliance serial number or warranty seal has been removed or defaced.

(d) The Appliance has been serviced or repaired by anyone other than its Authorized Services Centers.

3. Physical damage to the unit during transmit from the store, after purchase of the product (i.e. Out of the physical place of purchase).

4. The relocation or re-installation and setup of the product.

5. Damage to the unit due to insufficient, unsuitable or inadequate packaging or care.

6. The travelling and transport costs; if the product is situated outside cities that service center is available.

7. If the warranty card is altered, defaced or erased in any manner whatsoever.

 

 

 Scanfrost:

 

 

All Scanfrost products comes with 1 - 10 year warranty depending on the product category and from the date of purchase. All warranties are limited to the country of purchase.

 

Warranty Terms and Conditions

 

  1. What your warranty covers:

 

1.Proof of purchase is required before you can make a claim under this warranty; you must provide both your original purchase receipt and your warranty card to obtain full benefits.

 

2.The product was bought from Scanfrost Registered Distributors (Alabamart). shall have:

a 1-year warranty for small appliances and water dispensers

2 years warranty for Tv, cookers and washing machine 

3 years warranty for freezers

5 years warranty for Air conditioners and a 10 years warranty for inverter freezers

 

  1. What your warranty does not cover:

 

1.If being used for commercial purpose as hiring of the equipment

 

2.You may not make a claim under this warranty unless the defect claimed is due to faulty or defective parts or workmanship error. Notice of the alleged defects must be given promptly upon discovery. Scanfrost is not liable in the following situations:

 

(a) The Appliance is damaged by:

 

1.Accident

 

2.Misuse or abuse, including failure to properly maintain or service

 

3.Normal wear and tear

 

4.Power surges, electrical storm damage or incorrect power supply

 

5.Incomplete or improper installation

 

6.Incorrect, improper or inappropriate operation

 

7.Natural calamities such as fire, lighting, flood, rain etc....

 

(b)The Appliance is modified without Scanfrost Authorized Distributors in writing.

 

(c)The Appliance serial number or warranty seal has been removed or defaced.

 

(d) The Appliance has been serviced or repaired by anyone other than Scanfrost. or its Authorized Services Centers.

 

3.Physical damage to the unit during transit from the store, after purchase of the product (i.e. Out of the physical place of purchase).

 

4.The relocation or reinstallation and setup of the product.

 

5.Gas charging for Air conditioners and Refrigerators.

 

6.Damage to the unit due to insufficient, unsuitable or inadequate packaging or care.

 

7.The traveling and transport costs; if the product is situated outside cities that service center is available.

 

8.If the warranty card is altered, defaced or erased in any manner whatsoever.

 

9.. Filter cleaning Service for Air Conditioners.

Last Updated 20th February 2023

Shipping Policy

Alabamart Delivery truck

We ship items out as soon as possible, matter of fact if you can confirm your payment before 12pm on any working day in the following Cities, Lagos Mainland, Lagos Island, Abuja, Kano, Asaba, Jos, Ibadan, port Harcourt, Benin, Warri, Kaduna, Uyo Chances are that you will receive Same day 🚛  and this is why our Customers Love us.

However, we do have our Slow days so Please allow 2-3 business days for processing time. 

If you have any questions about the lead time on a specific item, please contact us at info@Alabamart.com with your questions.

You should receive an email confirming your order shortly after you’ve placed it. 

If you don’t receive that email, please check your spam folder and see if you can locate it. 

This is especially important because if you haven’t received the order confirmation email, you also won’t receive the email with your shipment notification.

Alabamart ships to your Doorstep Nationwide. Please note that you, the buyer, are NOT responsible for any VAT, tariff, duty, taxes, handling fees, etc.

All orders made from Alabamart Store should be signed upon delivery, therefore please plan accordingly.

Alabamart Nigeria Limited will be closed on public holidays and Sundays. Orders will not be shipped on those days, but you can still order through the website as usual.

 

LATEST UPDATE: DECEMBER 12th, 2022

Return & Refund Policy

Return Policy

 

Thanks for shopping at Alabamart.com

If you are not entirely satisfied with your purchase, we're here to help.

 

Returns:

  • You have to check the item before signing the delivery note.
  • You have 24 hours to return an item from the date you received it.
  • To be eligible for a return, your item must be unused and in the same condition that you received it.
  • Your item must be in the original packaging and in re-saleable condition.
  • Your item needs to have the receipt or proof of purchase.
  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non refundable. you will be responsible for delivering the items to the pick up point, the pickup point will be determined by Alabamart Nigeria Limited.

Alabamart Nigeria Limited will not initiate refund/replacement for:

  • Any product that exhibits physical damage to the box, packaging, tags or to the product.
  • Any product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product at the time of delivery.
  • Any product without a valid, readable, untampered serial number, including but not limited to products with missing, damaged, altered, or otherwise unreadable serial number.
  • If you receive a refund, the cost of return shipping will be deducted from your refund.

How do I return my order?

Kindly send a request to info@alabamart.com. After confirming your return request, Our team will respond to your request and guide you to the next pickup point.

Once we receive your item, we will inspect it, and If your return is approved, we will initiate a refund to your account.

 

Cancellation Policy

 

You can only cancel your order when the order is still in processing status. Only cancellation request made by the means of sending a request to info@Alabamart.com be acknowledged. We do not acknowledge any cancellation requests by other means, i.e. through call.

 

LATEST UPDATE: DECEMBER 12th, 2022

 


  • Industry-leading noise cancellation optimized to you1
  • Magnificent Sound, engineered to perfection
  • Crystal clear hands-free calling
  • Up to 30-hour battery life with quick charging (3 min charge for 3 hours of playback)2
  • Ultra-comfortable, lightweight design with soft fit leather
  • Multipoint connection allows you to quickly switch between devices
  • Redesigned collapsible case made for easy storage in a bag
  • WH-1000XM5 headphones feature intuitive touch control settings
  • For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound
  • Instant pause. Instant play.
Logo of Digital NC


The best noise cancelling


Exploded view of WH-1000XM5 headphones showing the internal components


Exceptional sound and calls


Close-up of earpad showing soft ear cushions


Comfortable design


Pentagonal diagram showing 5 use modes


Effortless operation


Diagram of laptop and smartphone


Easy device connection


Diagram of finger pressing button


Smart, intuitive and intelligent


The best noise cancelling

From airplane noise to people’s voices, our WH-1000XM5 wireless headphones with multiple microphone noise cancelling keep out more high and mid frequency sounds than ever. And with Auto NC Optimizer, noise cancelling is automatically optimised based on your wearing conditions and environment.










See what a difference noise cancelling can make

Multi Noise Sensor technology 

With four microphones on each earcup, this is our biggest ever step forward in noise cancelling. Ambient sound is captured even more accurately for a dramatic reduction in high frequency noise. Thanks to Auto NC Optimizer, noise cancelling performance is always and automatically optimised based on wearing conditions and external environmental factors such as atmospheric pressure.

Close up of earcups showing multiple sensor locations

Dual image showing chips of HD Noise Cancelling Processor QN1 and Integrated Processor V1 side-by-side
Incomparable noise cancelling

Specially developed by Sony, the Integrated Processor V1 unlocks the full potential of our HD Noise Cancelling Processor QN1. This unique combination of technology controls eight microphones to deliver unprecedented noise cancelling quality.


Specially designed 30mm driver unit

The specially designed 30mm driver unit featuring a soft edge enhances noise cancelling helping you enjoy your music precisely without ambient noise. The carbon fiber composite material realizes light weight and high rigidity dome and improves sound clarity, especially in high frequency ranges.

Close-up of newly developed 30mm driver


Superlative sound, engineered to perfection

The specially designed 30mm driver unit with light and rigid dome using carbon fiber composite material improves high frequency sensitivity for more natural sound quality. Sony unique technologies include a premium lead-free solder containing gold for excellent conductivity, Fine Sound Resistor for even power distribution, and optimised circuitry for an improved signal-to-noise ratio to ensure clear, consistent sound.



Logos of Hi-Res Audio & Hi-Res Audio wireless
Enjoy High-Resolution Audio with and without wires 

The WH-1000XM5 supports High-Resolution Audio and High-Resolution Audio Wireless, thanks to LDAC, our industry-adopted audio coding technology. LDAC transmits approximately three times more datathan conventional Bluetooth® audio for exceptional High-Resolution Audio quality.



Logo of DSEE Extreme
Real-time restoration of all your compressed files 

Using Edge-AI (Artificial Intelligence), DSEE Extreme™ upscales compressed digital music files in real time. Dynamically recognising instrumentation, musical genres and individual elements of each song, it restores high range sound lost in compression.



Industry-leading call quality

Our Precise Voice Pickup Technology uses four beamforming microphones and an AI-based noise reduction algorithm to isolate your voice precisely. A newly developed wind noise reduction structure minimises wind noise during calls. Wherever you are, you’ll always hear and be heard clearly.


Multiple microphones, focused on your voice

Equipped with four beamforming microphones, these headphones are calibrated to only pick up your voice. An improved signal-to-noise ratio enables them to catch every single word, even when there’s a lot of noise around.

WH-1000XM5 headphones with multiple microphone locations highlighted

Graph showing call volume levels and effect of noise reduction algorithm
Ultra clear, noise-free calls

With Precise Voice Pickup Technology and advanced audio signal processing, the person on the other end of the call will hear your voice clearly, even when you are in noisy situations. Our noise reduction algorithm was developed with AI machine learning using more than 500 million voice samples to suppress ambient noise and extract your voice clearly in a wide range of environments.

1 = With noise
2 = Without noise



All day comfort with a noiseless design

These lightweight headphones are beautifully finished in newly developed “Soft fit leather”. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger makes WH-1000XM5 a pleasure to wear.







Adaptive Sound Control automatically adjusts to whatever you do

Adaptive Sound Control is a smart function that senses where you are and what you’re doing, then adjusts ambient sound settings for the ideal listening experience. When activated, it learns your behaviour and recognises locations that you frequently visit, such as your workplace or a favourite café, and tailors sound to suit the situation.






For everyday convenience, just Speak-to-Chat

As soon as you start a conversation, Speak-to-Chat automatically stops your music and lets in ambient sound – handy if you want to keep your headphones on or talk hands-free. This smart feature uses microphones built into your headphones and advanced audio signal processing to recognise and react to your voice. Once your chat is over, your music starts playing again automatically.

Woman wearing WH-1000XM5 headphones, talking to a friend

Quick access to your favourite music and soundscapes

With Quick Access, you can configure these wireless earbuds to resume Spotify music playback or Endel personalised soundscapes with two or three taps – no need to touch your smartphone. 

Logos of Spotify Tap and Endel


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Seamless music and audio notifications

Auto Play delivers music and audio notifications just when you need them. Music plays at your preferred timings, such as when you're putting your headphones on or starting to walk for a break, uplifting your mood effortlessly. Audio notification reminds you of all your important events, so your phone can stay safely in your pocket. Link with Spotify, Endel and Music apps 1 to get your favourite music and relaxing soundscapes. Auto Play app is in Beta, which means its features and experiences might be changed and improved 2 3 4.


Illustration of two heads, one not wearing headphones with pause symbol, the other wearing headphones with play symbol
Instant pause. Instant play. 

Just take the headphones off and the music stops – a capacitive sensor knows when you are wearing them. It also helps improve detection accuracy and design. Put the headphones back on and the music starts again.


Logos of OK Google and Alexa built-in
Control with your voice

Get hands-free help – Just say “Hey Google” or “Alexa” to activate your preferred voice assistant.Listen to music, connect with  friends, get notifications, set reminders, and more. You can even  control your headphones features like noise cancellation with your voice, listen to and interact with emails in Microsoft Outlook, and join Microsoft Teams meetings using Google Assistant or Siri.


Listen safely with Sony | Headphones Connect app

Check how safely you’re listening to music by comparing sound pressure data recorded by your headphones with guidance of the World Health Organisation (WHO). Receive OS notifications when listening levels are too high.

Logo of Headphones Connect


Multipoint connection

For total convenience, these Bluetooth® headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connects to the right one automatically. You’ll also be able to quickly switch your headphones to either of the two devices at the touch of a button.







Logo of Fast Pair
Find your headphones with Fast Pair

The WH-1000XM5 supports Google’s helpful new Fast Pair feature. It lets you easily locate where you left your headphones by tone sound, or checking their last known location in Google’s Find My Device app on your smartphone.



Diagram of laptop with pairing waves to right side
Easy pairing with your computer

Swift Pair makes it quick and easy to pair your headphones with your Windows 11 or Windows 10 laptop, desktop PC or tablet. Pop-up pairing guidance appears on nearby Windows 11 or Windows 10 devices when pairing mode is selected.


All day power and quick charging

With a huge 30 hours of battery life you’ll have enough power even for long trips. If you need to top up in a hurry, you can get 3 hours' worth of charge after just 3 minutes with an optional USB-PD compatible AC adapter.

Illustration of 30 hour battery life and 10 minute quick charge for 5 hours of play

Woman wearing WH-1000XM5 headphones in street, touching earcup to activate touch control settings
Everything’s at your fingertips

The WH-1000XM5 headphones feature intuitive touch control settings – for example, push the button on the left side to switch from Noise Cancelling to Ambient Sound or use the touch panel on the right side to play or pause music, skip tracks, change volume and much more. 


Collapsible case, saves space

Carry your headphones effortlessly in the soft matching case. Take them out and the collapsible for easy storage in a bag.

Woman wearing headphones slipping carrying case into handbag

WH-1000XM5 headphones with carrying case, headphone cable and USB charging cable
What’s in the box

Open up the packaging of your WH-1000XM5 headphones and you’ll find a carrying case, headphone cable (approx. 1.2m) and USB charging cable.


Better for the environment

There’s no plastic in the WH-1000XM5 packaging, which is designed based on low toxicity design principles and a ‘Made to be Remade’ philosophy that’s more socially responsible. The product box is produced using recycled and sustainable materials developed specially for Sony. WH-1000XM5 also uses recycled plastic materials from automobile parts. 

Image of WH-1000XM5 packaging alongside a selection of sustainable packaging materials


Certified headphones for a personalised experience

With 360 Reality Audio certified headphones and the Sony | Headphones Connect app, optimise your experience by analysing your individual ear shape, and enjoy the ultimate immersive music experience.


Logo of Artist Connection App
Try sample music on the demo player by downloading the Artist Connection App


Image of a person listening with closed eyes, another person stretching and a third in a wheelchair painting
Accessibility

We believe technology should make the world more interactive, more creative, more entertaining, and more inclusive. By incorporating human-centric, inclusive design into our audio products, we deliver our Kando experience to all our users, regardless of age, ability or environment.


SPECIFICATIONS & FEATURES

Our ultra comfortable WH-1000XM5 headphones rewrite the rules for distraction-free listening and exceptional call clarity. Two processors control multiple microphones for unprecedented noise cancelling while Auto NC Optimizer automatically optimises noise cancelling based on your wearing conditions and environment. The specially designed 30mm driver unit delivers superior sound quality for all your entertainment.
  •  

    HD Noise Cancelling Processor QN1, Integrated Processor V1 and multiple microphones for distraction-free listening

  •  

    Fully automatic Personal Noise Cancelling Optimiser and Atmospheric Pressure Optimising

  •  

    30mm specially designed driver unit for exceptional sound

  •  

    Superior noise-free calls with 2x2 beamforming microphones and noise reduction system (using AI)

  •  

    Super comfortable lightweight design in “Soft fit leather”

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